We ship DIY Terrarium Kits to VIC, SA, ACT, NSW and QLD from Melbourne VIC for a flat rate of $15. We use a mix of Auspost and Couriers depending on size and weight of each order. Orders are dispatched Monday - Friday.

Click and Collect is available from Reservoir 3073. Orders must be placed through our website. We will send the exact address when we confirm that the order is ready for pickup which is generally within 1-2 business days.

While we do our best to keep the lines of communication open with you, if you have placed your order and haven't received your tracking details within 3 business days please send us a Facebook, Instagram message or email to make sure we've received your order correctly. We'll get back to you within 1 business day with an update. 

Our plants are sent as plugs that are watered before packaging and can easily survive one week in the post.

Our terrarium supplies are packaged in biodegradable Biogone bags that can be recycled at some supermarkets through Redcycle or placed directly into a general waste bin.

In the rare instance that your package does arrive damaged, please get in touch with photos of damage within 24hrs of receiving your order and we will happily replace the broken glass for you. Customer happiness is our number one priority