VIC LOCKDOWN 6.0 UPDATE - WE ARE BUSINESS AS USUAL. Flat rate shipping $15! We ship to VIC, NSW, ACT, SA and QLD. All orders processed in 1-3 business days.

Shipping

Where We Ship To
We ship plants via to VIC, SA, ACT, NSW and QLD from Melbourne VIC for a flat rate of $15. Orders that weigh under 1kg (approx. 2-3 plants in 12cm pots) are sent via Auspost Express. All orders over 1kg are sent via courier. This is to keep to postage costs down for customers. If you have an order that will weigh over 1kg and would like it sent via Auspost Express please contact us and we will advise you of the cost.

Dispatch
We dispatch orders Monday - Thursday via Auspost Express.
We ship plants to Victoria, New South Wales, Queensland, ACT and South Australia from Melbourne VIC for a flat rate of $15. 

Click and Collect is available from Preston 3072. Orders must be placed through our website. Please note that pickup is not from the market shop address as it is currently closed. We will send the exact address when we confirm that the order is ready for pickup which is generally within 1-2 days including weekends. 

Local deliveries are completed at a flat rate of $10. Minimum order is $50. We hand deliver within a 10km radius of Preston 3072. Please choose the shipping option at checkout and the local delivery option will pop up on the next page.

Order Tracking
While we do our best to keep the lines of communication open with you, if you have placed your order and haven't received your tracking details within 5 business days please send us a Facebook, Instagram message or email to make sure we've received your order correctly. We'll get back to you within one business day with an update. 

How We Package Our Plants
All of our indoor plants are shipped in their nursery pots, ready to be displayed. The majority of our succulents are shipped bareroot - this is mainly due to the weight of the potting mix the succulents are grown in. 

All plant pots are wrapped in compostable bags so that all of the potting mix stays intact. Each plant is wrapped in sturdy cardboard that we collect from local small businesses. Orders are then carefully packed into 100% recycled boxes. Old newspapers are shredded by us and used as protective cushioning for plants. Each box is marked Fragile and Live Plants, Do Not Leave In Sun. Our number one priority is that your plants arrive in happy and healthy condition.

Plant PackagingPlants wrapped in cardboardPlant-packaging-Flower-and-Twig

Please Note
Plants can vary in appearance due to growing conditions, the seasons and maturity. The plant photos on our website are photos of Flower & Twig stock however, the plants received may be slightly different in appearance.

*Please take into consideration that some plants may get stressed during transit. Minimal leaf yellowing or minor damage that perhaps occurs may not be preventable. Sometimes during transit the colour of certain plants becomes dull due to lack of chlorophyll (light to photosynthesise). Once unboxed and back into its ideal conditions your plant will become vibrant in colour again.

Plants may also suffer a damaged or bruised leaf during transit - they are fragile and unfortunately it can occur from being shipped around Australia in a box for a few days. If this occurs, it is best to snip the leaf off and let the plant put its energy into growing a nice new leaf! 

 


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