Where We Ship To
We ship plants via Auspost Express to VIC, SA, ACT, NSW and QLD from Melbourne VIC for a flat rate of $15. Please note that we send our orders VIA Auspost Express, this does not mean that the order will be rushed/expressed.
We dispatch orders from Monday - Thursday. We never ship on public holidays or weekends. The cutoff for orders is 8pm Sunday for dispatch the same week. Most orders arrive a couple of days after they are shipped however due to COVID, delays may be experienced.
Click and Collect is available from Preston 3072. Orders must be placed through our website. Please note that pickup is not from the market shop address as it is currently closed. We will send the exact address when we confirm that the order is ready for pickup which is generally within 1-2 days including weekends.
Local Delivery is available within a 10km radius of Preston 3072. We charge a flat rate of $15 for local delivery on orders below $80. All orders $80 and above are delivered free of charge locally.
While we do our best to keep the lines of communication open with you, if you have placed your order and haven't received your tracking details within 5 business days please send us a Facebook, Instagram message or email to make sure we've received your order correctly. We'll get back to you within one working day with an update.
How We Package Our Plants
All of our indoor plants are shipped in their nursery pots, ready to be displayed. The majority of our succulents are shipped bareroot - this is mainly due to the weight of the potting mix the succulents are grown in.
All plant pots are wrapped in compostable bags so that all of the potting mix stays intact. Each plant is wrapped in sturdy cardboard that we collect from local small businesses. Orders are then carefully packed into 100% recycled boxes. Old newspapers are shredded by us and used as protective cushioning for plants. Each box is marked Fragile and Live Plants, Do Not Leave In Sun. Our number one priority is that your plants arrive in happy and healthy condition.
Plants can vary in appearance due to growing conditions, the seasons and maturity. The plant photos on our website are photos of Flower & Twig stock however, the plants received may be slightly different in appearance.
Don't be discouraged if your new plant gets a little shock or a lost leaf here or there after arrival. This can be perfectly normal after spending a few days in a sealed dark box.