All orders are processed in 3-5 business days. If you need your order in hurry, please call us and we will let you know if we can get it out sooner.
Where We Ship To
We ship DIY Terrarium Kits to VIC, SA, ACT, NSW and QLD from Melbourne VIC for a flat rate of $15. We ONLY use Auspost and Startrack Express as we have found they are the most reliable. Orders are dispatched Monday - Friday.
Click and Collect is available from Reservoir 3073. Orders must be placed through our website. We will send the exact address when we confirm that the order is ready for pickup which is generally within 1-2 days including weekends.
While we do our best to keep the lines of communication open with you, if you have placed your order and haven't received your tracking details within 5 business days, please send us a Facebook, Instagram message or email to make sure we've received your order correctly. We'll get back to you within 1 business day with an update.
How We Package Our DIY Terrarium Kits
This is definitely the most asked question we receive!
We have shipped thousands of DIY Terrarium Kits all over Australia in the last three years and 99.99% of them arrive safe and sound.
All of our glass is wrapped in bio degradable bubble wrap and boxed in strong cardboard packaging that protects the glass extremely well.
Our terrarium supplies are all packaged in Biogone Resealable Biodegradable Bags, Bubblewrap and Sellotape.
Landfill-biodegradable bubble wrap can be recycled or disposed of in the general rubbish bin. Once disposed to landfill biodegradation is accelerated approximately 90+% faster than conventional bubble wrap, producing an organic matter (a natural fertiliser) and no microplastics.
Our plants are sent as plugs that are watered before packaging and can easily survive one week in the post.
-The bags can be easily opened and poured from the top and resealed if you have any extra left over.
-The best thing? They can be put in your general waste bin as they biodegrade 90+% faster than conventional plastics.
-Each bag has the disposable methods printed on it.
-Designed by a great Aussie company that is passionate about the environment and sustainability. Winner winner!
Check out Biogone and Fieldtech Solutions if you would like to learn more about their mission and values.
In the rare instance that your package does arrive damaged, please get in touch with photos of damage and we will happily replace the broken glass for you. Customer happiness is our number one priority.