Help Centre

All of our indoor plants are shipped in their nursery pots, ready to be displayed. The majority of our succulents are shipped bareroot - this is mainly due to the weight of the potting mix the succulents are grown in. 

All plant pots are wrapped in compostable bags so that all of the potting mix stays intact. Each plant is wrapped in sturdy cardboard that we collect from local small businesses. Orders are then carefully packed into 100% recycled boxes. Old newspapers are shredded by us and used as protective cushioning for plants. Each box is marked Fragile and Live Plants, Do Not Leave In Sun. Our number one priority is that your plants arrive in happy and healthy condition. Check out photos of our packaging here.

As long as your plant still has room to grow in its nursery grow pot and looks happy and healthy, you don’t need to repot. 

If you have a decorative planter that you want to plant directly into, you can remove it from its nursery pot. For best results, you need to let your plant acclimate to its new environment first. Place the plant in the spot you plan to keep it in and let it settle in for about two weeks. After two weeks your plant should be adjusted to its new environment. 

On our cart page you’ll find an option to add a gift note. You can rest assured that all orders are shipped without pricing information  - we email all receipts to the purchaser as we are a paperless business. 

We accept all major credit cards, PayPal, Google Pay and Afterpay, which allows you to pay in installments.

We charge a flat rate of $15 for all postal orders. Orders that weigh under 1kg (approx. 2-3 plants in 12cm pots) are sent via Auspost Express. All orders over 1kg are sent via courier. This is to keep to postage costs down for customers. If you have an order that will weigh over 1kg and would like it sent via Auspost Express please contact us and we will advise you of the cost. $10 Local delivery is also available for orders over $50 and within a 10km radius of Preston 3072.

We ship plants to VIC, ACT, SA, NSW and QLD. We are able to ship pots and accessories anywhere in Australia.

We dispatch orders 4 days a week, Mon - Thursday. All orders are shipped out within 3 business days after the order is placed. We use Auspost Express for all orders.

Yes, Click & Collect is available from Preston 3072. Orders must be placed through our website. Please note that pickup is not from the market shop address as it is now closed. We will send the exact address when we confirm that the order is ready for pickup which is generally within 1-2 days including weekends. 

Local deliveries are completed every Wednesday evening. We can organise delivery for a certain day if required. Minimum order is $50. We hand deliver within a 10km radius of Preston 3072. A flat rate of $10 is charged for all local delivery orders.